DiagnosticIQ puts a plain-English, always-on diagnosis layer on every store you manage — so you spot the money-path break first, get the root cause in seconds, and turn "why is my store down?!" into "already on it." Start by auditing one client store, free.
A client emails on a Saturday — checkout's dead, orders stopped, "is my store hacked?" You drop everything and dig through logs while the clock runs, unpaid, and their stress climbs. Now multiply that across every store on your books.
Stores breaking isn't the problem. Finding out late, from the client, and burning unbillable hours just locating the cause — that's the problem.
Uptime pings tell you a store is down. DiagnosticIQ tells you why — across checkout, payments, orders and renewals.
"Gateway stuck in test mode." "Renewal scheduler stalled." "The webhook never landed." It names the actual cause — not a red light you still have to investigate.
The slow, unbillable part of every incident is finding the cause. Hand that to the tool and a two-hour hunt becomes a five-minute read — margin you get back on every retainer.
Clients rarely cancel over a single broken store. They cancel when the maintenance they pay for is invisible — month after month, they can't see the value. Because DiagnosticIQ runs in the client's own admin, they see their store's money-path health continuously.
The work you already do stops being invisible — and "what am I actually paying for?" stops being a conversation you have to win.
Your clients watch their own store — so when something looks off, they come to you with the answer already attached: "DiagnosticIQ's flagging a failed renewal — can you look?" instead of a vague 3am "something's wrong."
Every ticket starts pre-scoped, from the same screen you're both looking at, and calmer for it. You're not guessing what they mean — and they can see your tooling caught it first.
Bundle DiagnosticIQ into your care plan and resell it inside your retainer — agency pricing, you keep the spread, presented as part of your service. The layer that protects your client's revenue adds a recurring line to yours.
Tell us how many stores you run and we'll sort the pricing with you.
Point DiagnosticIQ at a prospect's store and it surfaces what's quietly broken — a gateway in test mode, a stalled scheduler, a webhook that stopped landing. Hand them that as a free money-path audit and your sales call opens with proof, not a promise. It's the fastest way to turn "we should talk" into a signed care plan.
We're building an agency dashboard — every client store's money-path health in one view, so you watch your whole book from one screen. It's early, and we're shaping it with the agencies who come in now. Want in?
Want the maintenance checklist we run on client stores? Read it →
Install DiagnosticIQ free, run a money-path audit on a client store, and see what it catches between your checks. When you're ready to roll it across your book, we'll talk pricing.
Made by Prima Digital — the team behind DiagnosticIQ. Free to install on a client store; no card required.